Answers to Questions- Mostbet BD

Registration

How do I register on the site?

Click on the Registration MostBet button in the upper right corner.

Choose a convenient registration method: in one click, by phone, by email or via one of your social network accounts, or via extended registration.

Have a bonus promo code? Enter it in the Promo Code field to receive a gift. If you do not have a promo code, choose one of the bonuses: 

• 125% on your first deposit for bets + 30 free spins for sports;
• 125% on your first deposit for casino bets + 250 free spins + 30 free spins for casino bets.

For one-click registration, please select your country and currency. Click Register.

To register by phone, specify your phone number and betting currency. Click on Register and enter the password in the SMS.

To register by email, enter your email address and create a password. Select your betting currency and click Register. You will receive an email with instructions on how to proceed. If you do not receive an email, make sure to check your Spam folder.

To register via a social network, select your betting currency and a social network where you have an account. IMPORTANT: You must be logged in to the selected social network.

For extended registration, enter the following data:

• username;
• birth date;
• address;
• email;
• phone number;
• betting currency.

Then accept all the agreements and click Register.

Is it safe? Isn’t it a scam?

• Mostbet was founded in 2009 and operates under the Curacao license. We are represented in 93 countries and accept over 1 million bets a day. Our audience is over 7 million players.
• The guarantee payments fund is € 3 million. This means that we will immediately pay out even huge winnings.
• Our support team works around the clock and is ready to help you with any questions.

How to register or log in via STEAM?

For authorization, you need to have a registered STEAM account. In the upper right corner of the site, click the “LOGIN” button, and then the STEAM icon.

You will go to the authorization page, where you need to enter the login and password for the account. If you have forgotten your username/password, restore them via STEAM.

Account Dashboard

I don’t remember my username/password, what should I do?

Your login depends on the registration method: it is a phone number starting from 7, or email.

To recover your password, follow the steps:

1. Click on the “LOGIN” button in the upper right corner, and then select “Forgot your password?”.
2. Enter your phone number or email (depending on the registration method) and click “CONTINUE”.
3. Enter the verification code that will be sent by SMS or email.
4. Create a new password and click “SAVE”.

How to change personal information in the profile?

• In your personal account in the “PERSONAL DATA” section, you can change only the nickname and contact details.
• To change other data, please contact support. We are concerned about the security of your account, which is why be prepared to provide photos of your identity document.
• Correct and complete filling of personal data is necessary for the security and withdrawal of money.

How to change the account currency?

The currency is selected once – during registration. You cannot change the currency.

To play with bets and in casinos in other currencies, register again. But first, delete the current account following the instructions:

1. Log in to your account and click on the “PERSONAL ACCOUNT” button in the upper right corner;
2. Open the “SUPPORT” section, indicate the subject of the question and explain your request in as much detail as possible.

My account is blocked, what should I do?

Keeping your money safe is our top priority. Your account may have been blocked for security reasons.

To verify your identity, send an email to [email protected]. In the letter, indicate your account number or the phone number linked to your account, and attach the following documents:

1. A photograph in which you are holding an open passport next to your face;
2. A photo with an open passport and your other document: tax document, personal insurance policy number, driver’s license, birth certificate, passport or military ID.

Both photos must clearly show the passport and other document data. We will try to resolve the issue of unlocking your account as soon as possible.

How to change profile language?

• On the full site, click on the country flag at the top of the screen and select the one you want.
• In the mobile version of the site, go to the menu, click “Options” and select a language.

Deposit and Withdrawal

How to deposit an account?

1. Click on the “DEPOSIT” button in the upper right corner of the screen.
2. Select a deposit method and follow the system prompts.

The minimum amount is 2 USD/ 2 EUR/ 300 INR/ 200 BDT/ 3 BRL and other currency equivalents. You can also deposit your account via cryptocurrency wallets. The minimum amount may vary. Funds are credited to the account as soon as possible and without commission from the bookmaker.

The deposit has been made, but the funds were not credited to the Mostbet account.

The money is credited to the account within a minute, in rare cases, the period is extended to an hour.

If, upon depositing, money was debited from you and was not credited to your account within an hour, send an extract from your payment system confirming the debiting to [email protected].

In the letter, indicate the account number (displayed in the “Personal data” section) and the depositing details: card/e-wallet number, Player ID, Transaction ID, etc.

If you do not receive an SMS confirmation during deposition, or the operation is rejected, contact the support of the payment system.

How long does it take to withdraw money?

• As a rule, a withdrawal request is processed in a few minutes. The maximum period is 72  hours.
• The status of the withdrawal request can be seen in your personal account in the “Withdraw from account” section.

If the status of the withdrawal request is “Paid”, but the money has not arrived, contact your payment system.

How to withdraw winnings?

1.  Click on the “PERSONAL ACCOUNT” button in the upper right corner and go to the “WITHDRAW FROM ACCOUNT” section.
2.  Select the withdrawal method, indicate the amount and account number, click “ORDER PAYMENT”. Withdrawing money is carried out using the same method with which you made a deposit.
3. The withdrawal period depends on the payment system and takes a maximum of several minutes. In rare cases, the payment period can be up to 72 hours.
4. To withdraw, you need to enter the amount of depositing in sports bets with a coefficient of at least 1.3 or play for this money in casinos, live-games, live-casino, and virtual sports.

Why do I need to present my personal data when withdrawing funds?

• The safety of your money is our top priority. By filling in your personal information, you will confirm your identity and ensure the safety of your funds.
• When entering data, it is not obligatory to use passport. Other documents are also suitable: personal insurance policy number, military ID, sailor’s passport, foreign passport, driver’s license, NID Number.